Mobile Phone Water Damage Control

The first thing any cell phone company Customer Care representative will tell you is that getting your mobile phone wet is guaranteed to kill it.

Yet that’s not necessarily correct.

If you act quickly enough, chances are you might be able to save it.

But you’ve got to know what to do and what to avoid.

What To Do If Your Mobile Phone Gets Wet

1. DO take the battery out instantly. This is possibly the most important action you can take!

2. DO remove the SIM card if your mobile phone has one, providing it’s a GSM. Carefully blot it with paper towels and leave it to dry further in the air.

3. DO remove any covers or accessories and put your phone in a Ziploc bag after you’ve dried everything you can possibly dry (gently). Then rush it straight to a Cell Phone Repair Centre.

4. DO wait until it feels thoroughly dry preferably at least the next day before turning your cell phone on, to see if it works.

Four Things Not To Do If Your Cell Phone Gets Wet

1. DON’T turn it on to see if it still works while it’s even the slightest bit damp! You could cause a fatal short circuit, and the chances of it being irreparably damaged increase 100%.

2. DON’T use a hair dryer or radiator to heat it. In fact, don’t heat it at all. This will only increase corrosion, force moisture deeper inside and can also result in components melting or coming loose.

3. DON’T panic! Instead, fish it out of whatever water it’s fallen into straightaway. Or blot it dry with paper towels, if you’ve spilled something on it.

4. DON’T take it apart yourself, unless you’re already experienced with electronics.

What’s the difference between GSM (Group Speci‡le Mobile, now Global System for Mobile Communications) and CDMA (Code Division Multiple Access)? They’re just rival technologies. Although CDMA is more common internationally, while GSM is used almost exclusively in North America. One sure way to tell involves whether or not your phone has a SIM (Subscriber Identity Module) card. If it does, it’s a GSM. CDMA handsets do not use SIMs.

Remember also that most mobile phone company warranties may be void, if the phone has suffered water damage.

The best way to instantly find a mobile phone repair center? Do it ahead of time! Have that number ready, together with your other Emergency numbers. (Just don’t program it into your mobile! It won’t do you any good there.)

If all else fails, take it back to the shop where you bought it (though any warranties will most likely be void) or failing that, to a dealer for your particular type of mobile.

If Even The Repair Center Says Your Phone Is Dead

Phone the company you purchase your monthly data plan and voice plan from. Explain your mobile is damaged beyond repair, and ask if there are any “offers” provisioned in your plan. If you are within a couple of months of your annual renewal date, very often mobile companies will try to sweeten the pot and prevent you from switching service providers by offering great deals on high end phones (or extra free features on your plan, or lowering the rate.)

If there’s nothing available, ask them to put you through to the cancellation department. Why? That word “Cancel” is a huge red flag to Customer Care Representatives. Your call will most likely be instantly “escalated” to the Loyalty and Retention department whose only job is to stop you from leaving.

Explain that you’re unhappy that they’re not willing to help you buy a new mobile after your terrible disaster (you are unhappy, aren’t you?).

Then zip your lips, sit back and wait.

If you’ve just re-signed a 3-year contract, you’re probably out of luck. They’ve got you, and they know it.

But if you’re within 6 months of your contract renewal date, chances are the L & R representative will have the power to provision a new offer on your account.

(Don’t be afraid to negotiate. If you really want a Blackberry Storm for your next mobile phone, and she’s offering you an LG Dareô 9700, say so. If your L & R rep can possibly swing it (and if you aren’t trying to bully her) she’ll provision the Blackberry Storm instead.)

If you’re fortunate enough to get some help from your mobile service company in the form of a new offer provisioned on your account, just head on down to your phone dealer of choice. The offer should be sitting there on record, on his computer link to your service provider.

And remember, don’t drop this one in the bathtub!

Cost: $27.00 Free for you!

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